
The disaster that is American Airlines is clearly going to go bankrupt in a short time. The stories that you hear from passengers are just amazing. It is rare that a plane arrives on time. They blame the weather, but really, has weather change so much in the past ten years? If it has, then global warming is here for sure. My wife just had a story, had to pick up the kids from Camp tomorrow, American is unable to get her there on time. Guess what? Jetblue can! American Airlines still have her bags hostage, they promise to deliver, but we really do not believe it.
The only good story about American Airlines happened to me in Venezuela. In one of my most stupid moves of all time, I left my Kindle and my Noise Cancellation Headphones in my seat on the plane. I didn't realize it until I got home and unpacked my bags. Without much hope I called American Airlines, they gave me the airport number who transferred me to another number. It sounded hopeless, but there I talked with a lady who said she was the Security Supervisor and asked me to described the items, I did, and she said... "Just a second." She came back and said she got it and to come pick it up. I was surprised and she said: "You shouldn't be surprised, that's why you travel with American Airlines!" But I bet, she didn't find out I wrote a letter to American Airlines about her... I did not get a reply.
All the other stories, including my wife's today, are just horrible... And that has happened before. Airlines get terrible at service before they go bankrupt. Heed my advice, short American today!
Update: Not content with not brining my wife to her destination on time and denying her a voucher for the flight, American Airlines canceled the following legs of the flight, despite her specific instructions not to do so. A long call and threats of suing solved the problem. I am still going to write to AA Customer support and complain to the Aviation Consumer Protection Division.