Windows Phone 7 marketplace sucks or Why Microsoft will never get it

If you have read this blog in the past year you know I've been a supporter of Microsoft's effort with Windows Phone 7, if you've read longer you know I can hold a grudge against a company for a long time and the company in question normally suffers. I thought, wrongly, that because Microsoft could do an impressive UI, they could do the normal services and support that an ecosystem modernly requires. It seems I was wrong. Yesterday I bought an app and I found it was unusable. I won't mention the app or the specific problem, suffices to say that I have encountered exactly the same problem with an iTunes purchase previously, sent a message to support and a refund in less than 24 hours. I thought the experience with Microsoft (should I go back to calling it Micro$ucks? ) would be similar. First surprise is that they do not have any online support, but for a twitter account (@ZuneSupport ) that pretends to answer questions. It shames me to read that page (go ahead, read it, I'll wait), it is complain and difficulty one after another, rarely a satisfying resolution. Powerless and useless. So, no online support, so I have to call. I do, and was informed that they would call me in 3 to 5 days with an answer, to their credit it took them less than 24 hours, but the answer was "you're not getting a refund, talk to the developer of the app".

I bought the app for MICROSOFT*ZUNE not from the developer, I wanted a refund minutes after downloading it! Why does Microsoft wants to change the rules of commerce? (Card Not Present Transactions? Anyone? Anyone? ) Why, are they looking to upset a fervent supporter? In a world where Apple is given outstanding service and support this type of attitude will not fly. I have been recommending Windows Phone 7 and thinking it has a chance. But no more. iPhone and Android are the only choices thatI can recommend. Because Microsoft does not get it. And they won't get my money either.

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