Last week I brought my broken MacBook Air to a Genius. The hinge had broken, this is a common problem as reported by by engadget. I got a chance to see what Apple's policy really is. They know it is a problem, but will repair it under Apple Care only if the machine looks pristine. A single scratch or a mark may make it impossible for the Genius to help you. End result? I've been traveling all over the US with a broken machine. I've had conversations with at least three people that were thinking of buying a Mac laptop and I've told them don't do it unless you have to.
I've bought 25 Macs in my life. Used to be I bought a Mac pretty much every year for a member of my family. The last Mac I bought was this Air a year and a half ago. My wife got her job to buy her a MacBook Pro 15' and I may get my job to get me a 13'. I will also attempt to hackintosh a Dell. From a loving relation with Apple I am now in a confrontational one. They'll win but they will not get my money as much as they used to. I will still use their products, because I have them, but I will think very hard about alternatives when I need to replace them. The hardest thing to replace is the iPods. I don't know of any other Mp3 player that works like the iPod with podcasts and with Linux. I may end up getting a Pre if they go GSM at some point unless Microsoft, makes the Zune Mac OS X and Linux compatible
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I will use my broken MacBook Air for traveling a 2000$ machine is now worthless except as advertisement against Apple.
I've bought 25 Macs in my life. Used to be I bought a Mac pretty much every year for a member of my family. The last Mac I bought was this Air a year and a half ago. My wife got her job to buy her a MacBook Pro 15' and I may get my job to get me a 13'. I will also attempt to hackintosh a Dell. From a loving relation with Apple I am now in a confrontational one. They'll win but they will not get my money as much as they used to. I will still use their products, because I have them, but I will think very hard about alternatives when I need to replace them. The hardest thing to replace is the iPods. I don't know of any other Mp3 player that works like the iPod with podcasts and with Linux. I may end up getting a Pre if they go GSM at some point unless Microsoft, makes the Zune Mac OS X and Linux compatible

I will use my broken MacBook Air for traveling a 2000$ machine is now worthless except as advertisement against Apple.
on July 27, 2009, 10:17 pm
As macs are relatively scarce here the local technicians are more than willing to work and they deal directly with apple. They have honored my (latin american & caribbean
Now, the downside is that if some replacement part is required it has to pass thru venezuelan customs, so expect the usual three weeks delay, but once the replacement part has arrived it is usually only a few days of waiting to get the issue fixed.
Hope this helps.
Cheers,
D
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